The Terms and Conditions set out below are important and affect Your rights as a member of the Programme.
You must read these Terms and Conditions carefully before quoting Your Membership Number to Us. If You have any questions, telephone the British Airways Service Centre. The Terms and Conditions contain some exclusions and limitations of liability.
We draw your attention in particular to Clauses 19-22 respecting changes that may be made to the Programme, including those relating to the earning and redeeming of Reward Points and termination of the Programme.
These Terms and Conditions set out the contractual relationship between Us and You and You will ensure that Your Travelling Employees are made aware of them and will comply with them.
In these Terms and Conditions, unless the context requires otherwise:
"British Airways Service Centre" means Your local British Airways Service Centre;
"Company" means a company or partnership located and currently trading in any of the Territories;
"Company Authoriser" means the individual authorised by You to enroll You in the Programme, and to redeem Reward Points for Rewards on Your behalf; A travel agent is not permitted to act as a Company Authoriser;
"Data" means data personal to a Travelling Employee;
"Fraud" includes any fraud, dishonesty and deceit and in particular includes but is not limited to:-
> knowingly supplying incorrect information including at the time of booking to accrue Reward Points or obtain Rewards;
> attempting to accrue Reward Points for Sectors which have not been flown or are not eligible for Reward Points;
> altering documents to procure Reward Points or obtain Rewards;
> attempting to accrue Reward Points for Sectors flown by any person other than the Member's Travelling Employees;
> using or attempting to use stolen or counterfeit tickets on Our or on Eligible Airlines' services;
> attempting to accrue Reward Points more than once for the same Sector;
> selling, bartering and/or purchasing Rewards including attempting to sell or transfer Reward Points or Rewards by means of internet based sales or auctions; or
> knowingly benefiting from the Fraud or Misconduct of another Member or individual..
"Misconduct" " includes but is not limited to:-
> failure to comply with these Terms and Conditions or the terms and conditions of an Eligible Airline or Independent Supplier;
> attempting to obtain Reward Points by Fraud;
> misusing Rewards;
> misconduct on board one of Our or an Eligible Airline's flights or in an airport lounge or while checking-in;
> misconduct in dealing with Our staff or the staff of an Eligible Airline or Independent Supplier; or
> failure to comply with the British Airways General Conditions of Carriage for Passengers and Baggage and any other applicable terms and conditions, rules and regulations;
"Reward" means any flight ticket issued by, or other goods or services supplied by Us, the Eligible Airlines or the Independent Suppliers (or on behalf of Us) upon redemption by a Member of the requisite number of Reward Points;
"Reward Points" means the points allocated to Your Programme account when a Travelling Employee travels on an Eligible Flight;
“Territories” means the following countries: Algeria, Australia, Austria, Bahrain, Bangladesh, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Ghana, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Luxembourg, Mauritius, Monaco, Netherlands, Nigeria, Norway, Oman, Pakistan, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, Sweden, Switzerland, Tanzania, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Zambia and Zimbabwe;
"Travelling Employees" means Your employees who are based in any of the Territories and who travel on an Eligible Flight in the course of Your business;
“Unique Log-in ID” means the unique combination of letters and /or numbers used for security purposes which will be allocated to each nominated person on registration in the Programme and which must be used when logging in to Your On Business account.
4.4 The purposes for which Data may be Processed by Us or by a recipient of Data under 4.3.1 include:
4.4.1 providing Rewards to You;
4.4.2 making changes to Rewards and developing new Rewards;
4.4.3 providing customer service on Our flights or the flights of Eligible Airlines or other services provided by Independent Suppliers;
4.4.4 accounting and audit, safety and security, fraud prevention and investigation, and systems testing, development and maintenance;
4.4.5 the management and administration of the Programme;
4.4.6 customer relations, service recovery and assisting Us, the Eligible Airlines and the Independent Suppliers in future dealings with You;
4.4.7 credit checking and credit scoring where permitted;
4.4.8 immigration and customs control;
4.4.9 customer profiling and other marketing and market research analysis;
4.4.10 (by or on behalf of Us) communicating to You information about the Programme, including information about Programme benefits, using any contact details provided;
4.4.11 (by or on behalf of Us or the Eligible Airlines or Independent Suppliers) communicating to You about other products, services or facilities offered by the Eligible Airlines, the Independent Suppliers or other carefully selected companies, using any contact details provided;
4.4.12 conducting market research; and
4.4.13 any other purpose which is obvious or is communicated to You.
4.5 You shall notify all Travelling Employees in writing:-
4.5.1 of the manner in which their Data may be used or disclosed as set out in this Clause 4;
4.5.2 that any data which they provide may be exchanged between Us, Eligible Airlines, Independent Suppliers and Your nominated travel agents.
4.5.3 that details of their use of tickets issued and other travel services booked through the Programme may be provided to You on request; and
4.5.4 that their Data may be held for the purposes of processing in the United States of America and may be passed to other countries outside Europe whether or not those countries have adequate data protection laws and regulations.
6.1 Only Members are eligible to earn Reward Points and the Programme Administrator or Nominated Travel Agent must (subject to Clause 8.10) quote the Membership Number (which must match exactly the Membership Number held in our records) at the time of booking.
7.5 This promotional offer may be withdrawn or amended at any time.
7.6 Bonus On Business Points will be issued retrospectively after the enrolment validation through Our audit team has been completed.
9.1 On Business Reward Points can only be earned on Eligible Flights by a Travelling Employee, consultant or contractor of the On Business member company (where the consultant or contractor is directly contracted to the On Business company at the time of travel). Reward Points will be earned according to the class of travel booked, paid for and ticketed, not the class of travel actually flown. The Travelling Employee, consultant or contractor must actually travel in order for the Member to qualify for Reward Points. Reward Points will only be credited for sectors actually flown.
9.3 If not used, Reward Points accrued will expire at the end of the third calendar year after the date of issue. For example any Reward Points issued between January 1 and December 31, 2011 will automatically expire on December, 31 2014.
9.4 Further details of how Reward Points are earned are set out at www.ba.com/on-business-travel.
9.6 Where a Travelling Employee is involuntarily re-routed by Us onto another carrier, and the original flight on which the Travelling Employee was booked would have qualified for Reward Points, You may still claim such Reward Points online at www.ba.com/on-business-travel by submitting a missing Points claim. We will endeavour to credit Your account with the appropriate Reward Points however it may be necessary to contact Your British Airways Service Centre.
9.7 We do not permit the credit of Reward Points where a Travelling Employee or a Member is earning credits within another loyalty programme in respect of the same flight and such Reward Points are subject to recapture.
9.8 If We improperly deny a Member Reward Points, We will only be responsible for the provision of equivalent Reward Points to those denied.
9.9 We will record Reward Points in Your account. Reward Points cannot be redeemed until We have recorded them in Your account.
9.10 Reward Points that are not tracked automatically at the time of travel may be credited later at Our discretion. You may claim Reward Points after completion of an Eligible Flight taken by a Travelling Employee by logging into Your account and submitting a missing points claim available at www.ba.com/on-business-travel provided that:
9.10.1 the claim is made within 4 months of the date of travel; and
9.10.2 You were enrolled in the Programme at the time of travel by the Travelling Employee.
9.11 Reward Points from Eligible Flights claimed retrospectively will be added to your account within 10 days of receipt of Your missing points claim.
9.12 In cases of dispute about entitlement to Reward Points, We may require proof of travel on the relevant Sector including the retained segment of the boarding pass and passenger receipts for the Sector claimed to have been flown. Claims must be lodged within 4 months of the date of travel.
11.4 We will not be liable for any misuse of the Membership Number or any Rewards which are incorrectly awarded.
11.5 Rewards for travel on an Eligible Airline are subject to the General Conditions of Carriage for Passengers and Baggage of the relevant Eligible Airline. Rewards provided by an Independent Supplier are subject to the relevant terms and conditions of the Independent Supplier.
11.6 Reward Flight taxes, fees charges and surcharges must be paid by a personal or business credit card in the name of the Member, not that of a travel agent or travel manager. Reward Flight e-ticket(s) and other Reward vouchers shall be sent to the e-mail address(es) specified during the Reward booking process.
11.7 No part payment in cash will be accepted for Rewards.
11.8 You can redeem Rewards Points at www.ba.com/on-business-travel. In the event of the website being unavailable, You have the option to redeem via Your local British Airways Service Centre. If Rewards Points are redeemed in any other way, the Reward user may lose his/her reservations or be denied boarding or services.
11.9 Reward Flights or a Reward Flight Upgrades must be booked no later than one clear day before the intended flight, e.g. to travel on a Friday morning You must book on Wednesday.
11.10 E-tickets for Reward Flights and Reward Flight Upgrades will be issued at the same time a booking is made.
11.11 One way tickets can be issued as Rewards at 50% of the Reward Points required for a return journey to the same destination. Open tickets cannot be issued as Rewards. One free stopover shall be allowed on the outbound and inbound Sector of a Reward Flight or Reward Flight Upgrades, at Our discretion provided that the route flown involves a stopping place en-route to its destination.
11.12 For return journeys, outbound and return flights must be booked at the same time. Travel to one destination from a point of origin and returning from another city to the same point of origin (or vice versa) must be booked as two separate journeys.
11.13 Reward Flight and Reward Flight Upgrade bookings are subject to availability and cannot be waitlisted.
11.14 Reward Flight Upgrades can only be added at the time of booking the commercial ticket. Reward Flight Upgrades cannot be added at a later date to a transaction that has already been completed.
11.15 We and the Eligible Airlines and Independent Suppliers reserve the right to limit the number of seats or the amount of space made available for Reward travel or other services in Our or their absolute discretion. During peak periods, You may find there is no availability on a given flight.
11.16 Rewards are based on round-trip travel between origin and destination using the most direct route possible. Rewards may be for more than one flight sector. It is possible to combine flights on Eligible Airlines to make a round trip journey of up to a maximum of 8 sectors.
11.17 Unaccompanied minors cannot be booked on Reward Flights or Reward Flight Upgrades.
11.18 Tickets for Reward Flights and Reward Flight Upgrades will only be issued to and from destinations served by Us and/or Eligible Airlines designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.
11.20 All Reward Flights and Reward Flight Upgrades must be completed within 12 months of the date of ticket issue.
11.21 If You wish to authorise Your Nominated Travel Agent to pay Reward Flight and Reward Flight Upgrade charges by a personal or business credit card in the name of the Member, not that of a travel agent or travel manager. We shall however not be held liable for any losses caused by the misuse of credit card information provided to Your Nominated Travel Agent.
11.22 If You enter into a corporate sales agreement or any other sales, discount or incentive agreement with Us or an Eligible Airline, You will not be able to earn any On Business Reward Points from the date You start the subsequent agreement and You will have 6 months to use your outstanding On Business Reward Points after which point they will expire.
13.4 Subject to Clause 13.1 above, if a Reward Flight or Reward Flight Upgrade booking for travel with Us is cancelled by You, all Reward Points in respect of the Reward Flight or Reward Flight Upgrade will be re-credited to Your account.
13.5 You may incur a service fee to cancel your Reward Flight booking or Reward Flight Upgrade booking or an additional fee to re-credit Your Points.
13.6 Failure to utilise a Reward Flight or a Reward Upgrade Flight for any reason, including that the Travelling Employee does not arrive at the airport in good time will result in the airline’s cancellation of any onward or return reservations and Points cannot be re-credited.
15.3 It is the responsibility of the person travelling on any Eligible Flight, Reward Flight or Reward Flight Upgrade to ensure that they and everyone with whom they are travelling:
15.3.1 have checked the relevant entry requirements for any country being visited;
15.3.2 have the correct passports, visas, health certificates and other travel documents needed for the journey; and
15.3.3 have arranged travel insurance where appropriate.
15.4 Travelling Employees in whose name a Reward has been issued may be denied boarding if their documents are not in order. We shall not be liable for any Loss suffered by a Member and/or the Travelling Employee as a result of their failure to arrange the above.
15.5 We reserve the right to audit a Member’s account and records without notice to the Member to check for compliance with these Terms and Conditions, the British Airways General Conditions of Carriage for Passengers and Baggage and any other applicable rules, regulations or terms and conditions. During an audit a Member may be unable to make Reward bookings.
17.2 Any purported purchase, sale, transfer, unauthorised use (including bartering), procurement or redemption of Reward Points issued or awarded to another person or any other use of Reward Points contrary to these Terms and Conditions will constitute a fundamental breach by the Member of these Terms and Conditions. It will also constitute a breach of the contract between Us and You.
17.3 Each Member acknowledges that a breach pursuant to Clause 17.2 above may also constitute an inducement to breach the contract between Us and You, intentional damage to Our business, conspiracy and criminal offences under applicable local or national law. Any breach pursuant to Clause 17.2 will constitute Fraud and/or Misconduct and will be dealt with in accordance with Clause 19.
19.4 In case of Fraud and/or Misconduct, We may cancel all accrued and accruing Reward Points of the Member, any Reward Flights, any Reward Flight Upgrades and any Reward Vouchers.
19.5 The Member shall be liable to Us and/or any other Eligible Airline for the full price of any travel undertaken on Reward tickets, wholly or party as a result of such Fraud and/or Misconduct, in accordance with the published fare applicable to such travel together with any reasonable costs, including legal fees, incurred by Us or any other Eligible Airline.
19.6 If no Reward Points are earned or redeemed by You for 24 consecutive months, Your account will automatically close and all Reward Points accrued to that date will expire with immediate effect.
19.7 In the event Member fails to maintain current its contact information and other required data, We reserve the right to terminate the Member’s participation in the Programme as set forth herein.
19.8 In the event the Member becomes party to a corporate incentive agreement with Us or one of our immunized alliance partner airlines and becomes eligible to receive corporate discounted fares, We reserve the right to terminate the Member’s participation in the Programme as set forth herein.
21.2 Examples of the action which We might take under Clause 21.1 include withdrawing services which We provide Ourselves, modifying the right to earn or redeem Reward points, amending the levels of Reward Points for earning and redeeming, the withdrawal of a service provided by another Eligible Airline or Independent Supplier or the withdrawal of Rewards. In addition, other Eligible Airlines and Independent Suppliers reserve similar rights to withdraw, amend or add to services or impose requirements or restrictions relating to them.
21.3 You shall be deemed to have agreed to any modifications, withdrawal, amendment or addition to the Rewards or the Programme pursuant to Clause 20.1, if after We have notified You of the changes, You continue to quote Your Membership Number and PIN Number to obtain or redeem Reward Points. Members who do not wish to accept changes in the Rewards may terminate their Membership in the manner described in Clause 18.